Ph: 0400836254
Privacy Policy
1. Introduction
Access Allied Health & Training ("we", "our", "us") is committed to protecting your personal information and ensuring its confidentiality. We comply with the Privacy Act 1988 (Cth) (including the Australian Privacy Principles) and the Personal Information Protection Act 2004 (Tas) (together, the "Privacy Laws"). This Privacy Policy outlines how we manage your personal information and reflects our obligations under the Privacy Laws.
2. Information We Collect
We collect personal information that is necessary for us to provide our speech pathology services. This includes:
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Personal details: Name, address, date of birth, and contact information (e.g., phone number, email address).
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Health information: Medical history, referrals, test results, and treatment plans.
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Payment information: Billing details and Medicare or private health insurance details.
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Other relevant information: Any other information you or your referring professional provide to assist in delivering our services.
3. How We Collect Information
We collect personal information:
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Directly from you during consultations, telephone calls, emails, or online forms.
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From third parties, such as medical practitioners, specialists, or referral sources, with your consent.
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From public sources, where applicable and legally permissible.
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Wherever possible, we will inform you of the reason for collecting your personal information and how it will be used.
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4. How We Use Personal Information
We use your personal information to:
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Provide speech pathology and related healthcare services.
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Develop, review, and improve treatment plans.
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Communicate with you regarding appointments and follow-ups.
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Comply with legal and regulatory obligations.
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Process payments and manage our administrative systems.
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We will not use your personal information for any purpose other than those stated above without your consent, except as required or permitted by law.
5. Disclosure of Personal Information
Your personal information may be shared in the following circumstances:
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With other healthcare providers involved in your care, such as general practitioners, specialists, and allied health professionals.
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With your consent, to family members or carers where relevant.
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As required by law, for example, in response to a court order or to comply with statutory reporting obligations.
We do not share your personal information with third parties for marketing purposes.
6. Storage and Security
We take reasonable steps to ensure your personal information is stored securely and protected from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:
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Secure electronic storage systems with encryption.
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Physical security measures for paper records.
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Restricted access to personal information to authorised personnel only.
7. Accessing and Correcting Personal Information
You have the right to:
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Access the personal information we hold about you.
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Request corrections to ensure the accuracy and completeness of your information.
To make a request, please contact us using the details provided below. We will respond promptly and may require verification of your identity. In some cases, legal or other obligations may prevent us from providing access.
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8. Complaints and Feedback
If you believe your privacy has been breached or have concerns about the handling of your personal information, you can:
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Contact us directly to discuss your concerns. We take complaints seriously and will work to resolve them promptly.
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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Tasmanian Ombudsman for further assistance.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. Any updates will be made available on our website or provided to you upon request.
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10. Use of Personal Information in Relation to Artificial Intelligence
We do not capture, use, or disclose your personal information for the purposes of training, developing, or utilising artificial intelligence (AI) systems, unless explicitly agreed upon by you and compliant with all relevant privacy laws. Your information is used solely to provide the services outlined in this policy and for no other purpose.
11. Contact Details
For privacy-related enquiries, requests, or complaints, please contact:
Access Allied Health & Training
42 Canning Street
Launceston, Tasmania, 7250
Email: info@accessalliedhealth.net.au
Phone: 0400836254
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Last updated 16/01/2025.